I made contact on Monday 9 May in the morning, via the online chat, and was asked to send my email address and that there would be follow-up made.Įnd of day on Monday, I had still not received feedback so again I contacted you via the online chat. I checked the tracking number provided but after the 4th of May, there we no new updates.
I placed an order on Monday 3 May for light bulbs & one standing lamp. Come into my world, don’t force me to learn yours. I will know what I am looking for but I don’t speak your language. Do consumers know the different labels for your types of outdoor lights, for instance? I am intelligent and educated, but I don’t work in your industry so show me example photos of the various types of outdoor lights with your labels underneath. Think about using landing pages with examples of the lights rather than menu options. Don’t regard your web site as a catalogue, help your consumers through the process – try and replicate your in-store experience with your excellent sales staff. Personally I prefer the warmer end of the spectrum – but I had to google what that was in terms of K because you didn’t help me with that. You could also help us laymen with more information about light colour. You should cross link on your web site from light to bulbs, or bulb range appropriate to the light. But if I hadn’t, you wouldn’t have seen that sale as I would have gone to the most convenient solution for me – Builders up the road. Luckily I had some screw-in bulbs that were perfect for them. I recently ordered 3 desk lamps from you which arrived promptly without bulbs. Your light descriptions on the site are very sparse and don’t even tell me if the bulb is screw-in or bayonet. The one thing your sales team in-store are really good at – ensuring I walk out the store with bulbs that fit and create the lighting I want. Secondly, I think you are missing a big cross selling opportunity. There is a lot of flickering and instability with menus. Firstly, I normally do online shopping on my iPad and the experience around that could be improved a lot. I think you are missing a trick or two though. Your web site seems comprehensive in that there are many choices. As soon as I buy bedside tables I will look for reading lights, and I see no reason to bother with anything except your company. To be honest, the website is so well designed that you get the impression of walking into a showroom- there are a few lighting places here in Bloem but the stock is very outdated and the service terrible. I will certainly make use of the Lighting Warehouse online system in future. May I also express my appreciation for the fact that the three I ordered were all discounted to 54% while I wasn’t bargain hunting (I chose purely on aesthetics), this was the cherry on top of a delicious cake (I don’t even even a sweet tooth, so I hardly ever use that metaphor). The lamps themselves were easy to assemble, look good and are obviously well-designed, as they distribute the light evenly, and the ergonomics are such that you never feel as if you might burn your fingers when adjusting the angle in a casual manner. Bloemfontein couriers are notoriously unfriendly, poorly trained and lack communication skills, so your man was a five star agent all round.
#China flood light ceiling mount professional#
The courier was a cheerful & professional fellow, who obviously enjoys his work. Although I didn’t track the parcel (I think it actually arrived before the tracking was activated), this was a good feature. The delivery time to our sleepy little hamlet of Bloemfontein was also remarkably quick- two days if I remember. If I might add just one small observation, the Giancarlo lamp colour in the checkout was white in the picture but labelled as black. The checkout & payment section was also easy to follow and intuitive. The website and catalogue is well laid out, logical & attractive, and I had no problems finding the lamps I wanted. This will be a very brief review, but it is all positive.
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